Terms of Service

Updated on January 24th, 2023

Welcome to PT Twibbonize Teknologi Indonesia, doing business as Twibbonize (“the Company”, “we”, “our”, “us”)!

These Terms of Service govern your use of the website located at https://www.twibbonize.com and any related services provided by Twibbonize.

By accessing https://www.twibbonize.com , you agree to comply with these Terms of Service and to comply with all applicable laws and regulations. If you do not agree to these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Twibbonize.

We, Twibbonize, reserve the right to review and change these Terms of Service at our sole discretion. After doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.


By using our Services, you agree to subscribe to newsletters, marketing or promotional materials, and other information that we may send you. However, you may choose not to receive any, or all, of these communications from us.

Usage Restrictions

By using this website, you warrant on behalf of yourself, your users and others you represent that you will not:

  1. Modify, copy, prepare derivative works of, decompile or reverse engineer any material and software contained on this website;
  2. Remove any copyright or other proprietary notations from any material and software on this website;
  3. Transfer the material to another person or “mirror” the material on any other server;
  4. To impersonate or attempt to impersonate the Company, Company employees, other users, or other persons or entities.
  5. Knowingly or negligently use this website or its related services in a way that abuses or interferes with our network or other services that Twibbonize provides;
  6. Use this website or its related services to post or publish material that is harassing, obscene,, fraudulent or otherwise unlawful;
  7. Use this website or its related services in violation of any applicable law or regulation;
  8. Use this website in conjunction with unauthorized posting of advertisements or spam;
  9. Harvest, or collect user data without user consent; or
  10. Using this website or its related services in a manner that may violate the privacy, intellectual property rights or other rights of third parties.

In addition, you agree not to:

  1. Use the Service in any way that could disable, overburden, impair, or interfere with the Service or interfere with other parties’ use of the Service, including their ability to engage in real-time activities through the Service.
  2. Use a robot, spider or other automated device, process or means to access the Service for any purpose, including monitoring or copying any material on the Service.
  3. Use any manual process to monitor or copy any material on the Service or for any other unauthorized purpose without our prior written consent.
  4. Use any device, software or routine that interferes with the proper working of the Service.
  5. Introduce viruses, trojan horses, worms, logic bombs, or other material that is harmful or technologically harmful.
  6. Attempt to gain unauthorized access to, interfere with, damage or interfere with any part of the Service, the server on which the Service is stored, or any server, computer or database connected to the Service.
  7. Attack the Service via a denial of service attack or a distributed denial of service attack.
  8. Take any action that could undermine or falsify the Company’s rating.
  9. Otherwise, try to interfere with the proper working of the Service.

Twibbonize Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Twibbonize under any ongoing agreement. It’s designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity.

Twibbonize customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

Fair use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged, or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate, without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited activity

Copyright infringement and access to unauthorized material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

  1. any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and
  2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorized message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.

Other activities considered unethical, exploitative, and malicious include:

  1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
  2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
  3. The unauthorized access, alteration, or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
  4. Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals;
  5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography, or threaten anyone’s health and safety;
  6. Any act or omission in violation of consumer protection laws and regulations;
  7. Any violation of a person’s privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorized use of Twibbonize property

We prohibit the impersonation of Twibbonize, the representation of a significant business relationship with Twibbonize, or ownership of any Twibbonize property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage, or user trust.

Intellectual property rights

The intellectual property in the material contained in this website is owned by or licensed to Twibbonize and protected by applicable copyright and trademark laws. We give our users permission to download one copy of the material for their personal non-commercial temporary use.

This is a license grant, not a transfer of rights. This license will terminate automatically if you violate any of these limitations or the Terms of Service, and may be terminated by Twibbonize at any time.

User Generated Content

You retain your intellectual property rights to the content you submit to us for publication on our website. We will never claim ownership of your content, but we need a license from you to use it.

When you use our website or related services to post, upload, share or transmit content protected by intellectual property rights, you grant us a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, distribute , modify, perform, copy, publicly display, translate, or create derivative works of your content in a manner consistent with your privacy preferences and our Privacy Policy.

The license you have granted us may be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post is terminated by us.

You give us permission to use your username and other identifying information associated with your account in a manner consistent with your privacy preferences, and our Privacy Policy.


Campaigns refer to pages created by creators on Twibbonize. Campaigns are created by creators who have previously registered and been confirmed. There is no limit on the number of campaign creations created by creators. However, the creator is obliged to ensure that every created campaign is purely the creator’s work. By creating a campaign, the creator is also deemed to have read and understood the terms, conditions, and privacy conditions. Campaigns created by creators must also comply with and not violate the Twibbonize community guidelines.

Starter, Silver, Gold & Platinum Packages 


Twibbonize has four service packages that users can use according to their campaign needs. All four have different features and prices. Starter is a free package while Silver, Gold & Platinum are paid. Further information regarding package details and differences can be learned via the link https://twibbonize.com/pricing. With the variety of packages that we offer, please note that Twibbonize has full authority to make arrangements for the features and the prices for every package. We always recommend carrying out periodic checks regarding changes that have occurred.


  • Package changes
  • The upgrade process can be done if you are at the starter level and want to go to another level. This also applies to Silver to Gold/Platinum and Gold to platinum.
  • If you are currently subscribed to a Gold package, but you feel that using the Silver package is sufficient to support your campaign activity, then, in this case, you can purchase the Silver package while your Twibbonize Gold package subscription period is still active. This process is called a downgrade, and in this process, later, after your  Gold subscription ends, the system will automatically credit the Silver account you bought earlier.
  • After your Twibbonize subscription ends, and you don’t want to continue the subscription package, then your package status will be Twibbonize Free. Don’t worry. you won’t be limited to creating new campaigns. However, it should be noted that special features in the previous subscription package cannot be used.
    • If you decide not to continue with the Twibbonize Silver subscription:
      • Information related to analytics is not available
      • Media Module, if previously activated in a campaign it can be used, and creators can still add or remove media. However, it is not possible to add media modules to new campaigns.
    • If you decide not to continue with the Twibbonize Gold subscription:
      • Analytics features, media modules, customization and campaign visibility cannot be applied to new campaigns
      • The ad reduction feature will return to normal
      • If you had added media modules to your previous campaign, but after your Gold subscription ends, you deleted the media modules, then this feature will no longer be visible on your campaign until you repurchase a Silver, Gold or Platinum package. 
      • Campaign Visibility, if previously activated in one of the campaigns, the feature can still be used until the creator moves it to an open option or visible to all users. 
      • The “Add Module” button in the module store will no longer be available.
    • If you decide not to continue with the Twibbonize Platinum subscription:
      • The campaign manager feature and all of its benefits cannot be used.
      • Ads become normal.
      • The same rule also applies to other features such as Twibbonize Gold and Platinum.
  • Whether you accidentally or intentionally buy Silver and Gold packages within a short period, those purchases are still valid. This means your account will enjoy a longer Twibbonize subscription plan.
  • Personal Use 

Twibbonize recommends personal use for each account created. In this case, it means that one account can only be used for one person. If the account created represents an organization/group or institution, we recommend that it be managed by one person as its representative.

If Twibbonize later discovers that a single Twibbonize Silver, Gold and Platinum account is being shared with several users we have the control to terminate the collaboration and even file a claim for damages that may result from such action.


Advertisements are information from third parties available on parts of the Twibbonize page. Most ads will redirect users to other pages outside of Twibbonize’s control. PT Twibbonize Teknologi Indonesia is not responsible for the information and accuracy of advertisements. We are also not responsible for any losses incurred from the selected advertisements.


If you object to the advertisements available, you can try using Twibbonize Gold & Platinum. Twibbonize Gold  will remove: Top Display Ads and Bottom Display Ads from campaign pages, while Twibbonize Platinum allows users to enjoy campaign pages without any advertisements.


Twibbonize has full control to make changes to the size, placement and content of ad types on campaign pages. We also have full power to rearrange advertising information. 



Promos refer to special offers from Twibbonize for users to enjoy more benefits in using our services. The following promo conditions need to be considered:

-It is  a time-limited offer

– Twibbonize has the right to change or cancel the promo at any time.

– Promo cannot be combined with other offers.

– Promotional offers are non-transferable and non-resalable.

– If you violate any of the conditions, the offer will not be valid.

Twibbonize considers the time an order/invoice is made as the valid transaction time. So, if you have placed an order with the promo offer, but before you have made a payment the promo has already ended, you can still pay with the special price as long as your payment window has not expired.


Our website and the materials on our website are provided on an ‘as is’ basis. To the maximum extent permitted by law, Twibbonize makes no warranties, express or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or non-infringement, or other violation of rights.

Under no circumstances shall Twibbonize or its suppliers be liable for any loss caused or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Twibbonize or an authorized representative has been notified. , orally or in writing, about the possibility of such damages.

In the context of this agreement, “consequential loss” includes consequential loss, indirect loss, actual or anticipated loss of profits, loss of profits, loss of income, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and /or loss or damage to data, whether under law, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations on liability for consequential or incidental damages, these limitations may not apply to you.

Material Accuracy

The material appearing on our website is not comprehensive and is for general information purposes only. Twibbonize does not warrant or make any representations regarding the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or any resources linked to this website.

Analytic Accuracy

Analytics is available for Silver, Platinum and Gold users. Our analytics will display data for:

– Trends

– Country

– City

Twibbonize strives to provide actual information related to analytical data with high accuracy according to the system that we use. We will always do our best, but, unfortunately, it can’t be guaranteed that the accuracy of the data is at 100%  


Twibbonize has not reviewed all of the sites linked to its website and is not responsible for the content of such linked sites. The inclusion of any link does not imply endorsement, approval or control by Twibbonize of the site. Use of such linked sites is at your own risk and we strongly recommend that you carry out your own investigations as to the suitability of such sites.



We have the full authority to set fees for using certain services, features or advantages on the Twibbonize page. We are also in control of the scheme specified in the services provided. Periodically we encourage you to check the information on https://twibbonize.com/pricing


Regarding payments, we use third-party services to collect payment funds. Therefore you are required to place an order and then go to  the payment page. Each payment method will have a payment settlement deadline. We recommend completing the payment immediately after placing your order and being directed to the payment page. The transaction is considered successful if the payment has been received and confirmed by our payment system.


If you find a price discrepancy, the cost shown on the payment page is agreed upon as the most appropriate information. For information, if a difference in fees is found and confirmed, we have the power to cancel the transaction if the transaction you made has not been paid. If  the payment has been made, we would respect and acknowledge the transaction.




We are committed to providing the best for all of our users. Therefore, in real-time, we ensure that everything normally runs on Twibbonize. This includes guarantees in the campaign process and supporting features (both for users with the Twibbonize Free, Silver, Gold and Platinum packages).


Although we will do our best to provide you with the convenience of using Twibbonize, we cannot guarantee that everything will work 100% smoothly. Perhaps a system error, force major or another unforeseen event may occur.


We hereby inform you that no compensation will be given for the problems at Twibbonize.



We want to remind you that payments that have been made cannot be returned in any form. Therefore, we always encourage you to check the detail page for the payment you will make. After the payment is deemed valid and received, the company has the authority to add the package purchases made to the account.


Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you of any violation of these Terms of Service.


Our failure to enforce any right or provision of these Terms will not be deemed a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services and supersede and supersede any prior agreements we may have between us regarding the Services

Government regulations

These Terms of Service are governed by and construed in accordance with the laws of Indonesia. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Error Reporting and Feedback

You can provide us either directly at hi@twibbonize.com or through third party sites and tools with information and feedback regarding errors, suggestions for improvement, ideas, problems, complaints and other matters relating to our Services (“ Feedback”). You acknowledge and agree that: (i) you may not retain, acquire, or assert any intellectual property rights or other rights, title or interest in or in Feedback; (ii) Company may have development ideas similar to Feedback; (iii) Feedback does not contain any confidential or proprietary information of you or any third party; and (iv) The Company has no obligation of confidentiality with respect to Feedback. If the transfer of ownership of Feedback is not possible due to applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, free of charge, sublicensable, unlimited and perpetual use right (including copying, modify, create derivative works, publish, distribute and commercialize) Feedback in any way and for any purpose.

Service Changes

We reserve the right to withdraw or modify our Services, and any services or materials we make available through the Services, at our sole discretion without notice. We will not be liable if for any reason all or part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.

About this policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

  • the date the customer uses our Products after we publish the revised version on our website; or
  • 30 days after we publish the revised version on our website.

Amendment to Terms

We may change the Terms at any time by posting the modified terms on this site. It is your responsibility to review these Terms periodically.

If you continue to use the Platform after the announcement of the revised Terms, you accept and agree to the changes. You are expected to check this page frequently so that you are aware of any changes, as they are binding on you.

By continuing to access or use our Services after the revision becomes effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.